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Published by: Aiki Innovations Private Limited ("Aiki," "we," "us," or "our"), the operator of the Aiki application (the "App" or "Service")

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Table of Contents

1. Scope and Definitions

2. Our Core Commitment to Voice Data — Recordings, Transcripts & Voiceprints

3. Information We Collect

4. How We Use Information

5. Legal Bases for Processing

6. Consent for Processing a Child's Information

7. How We Share, Disclose, and Transfer Information

8. Cookies, SDKs, and Similar Technologies

9. International Data Transfers

10. Data Retention and Deletion

11. Data Security

12. Your Rights, and Rights You May Exercise for a Child

13. Jurisdiction-Specific Provisions (Global Map)

14. Supplemental Notice for Residents of Certain U.S. States

15. Changes to This Privacy Policy

16. Data Protection Officer / Contact Us

 

 

1. Scope and Definitions

This Privacy Policy explains how Aiki Innovations Private Limited ("Aiki," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with the Aiki App (the "App" or "Service"). The App is intended for use by adults. The individual who downloads, registers for, and operates the App ("User," "you," or "your") may, in the course of using the App, provide, generate, or enable the capture of personal information — including voice data — relating to a child or another individual who is not the User (each, a "Data Subject," and, where that Data Subject is a minor, a "Child").

Where the App is used to collect, process, or enable voice capture of a Child's personal information, the User must be that Child's parent or legal guardian, or must have obtained the consent of the Child's parent or legal guardian, before providing or enabling the collection of that information through the App. References in this Policy to "Parent or legal guardian" refer to the individual with legal authority to consent to the processing of a Child's personal information, whether or not that individual is the same person as the User.

This Policy does not apply to third-party websites, applications, or services linked from within the App. Those third parties operate under their own privacy policies, and we encourage Users to review them before connecting the App to any external service.

 

2. Our Core Commitment to Voice Data — Recordings, Transcripts & Voiceprints

This section governs all voice- and audio-related features of the App and takes precedence over any general statement elsewhere in this Policy in the event of a conflict.

 

2.1 No Audio Recordings Are Stored

When the App processes spoken audio — whether from the User or from a Child or other individual whose voice the User has enabled the App to listen to — the App processes the audio signal in real time solely to convert speech to text. We do not create, retain, or store an audio recording, audio file, waveform, or any other reproducible sound recording of anyone's voice at any point in this process, whether on the device or on our servers. Once audio has been transcribed, the raw audio buffer is immediately and irreversibly discarded from memory and is not written to persistent storage, uploaded in its original audio form for retention, or made available for playback by any person, including our own personnel.

 

2.2 Only Text Transcripts Are Retained Temporarily for Processing

The only artifact of a voice interaction that may be retained temporarily is the text transcript - the words that were identified in the recording, converted into written text - produced by our speech-to-text process. Transcripts are retained solely for the purposes described in Section 4 and are subject to the retention and deletion rules in Section 10.

 

2.3 Voiceprinting: Purpose Limitation

Some features of Aiki may use "voiceprinting" or voice-based speaker recognition technology. Where used, it is used exclusively to: (a) distinguish between different individuals — including a Child or other family member — whose voice is captured through the App, so the App knows who is speaking; and (b) provide age-appropriate, personalized suggestions, content recommendations, or activity pathways to the identified speaker within the App itself.

Voiceprint data — the mathematical representation, or "voice embedding," derived from a speaker's voice used for this identification — is used only for the two purposes above and for no other purpose. We do not use voiceprint data for advertising or ad targeting; sale, licensing, or transfer to third parties for their independent use; law enforcement purposes except as required by valid legal process; building a cross-platform or cross-app identity profile; or any biometric surveillance purpose unrelated to the Service. Voiceprint data is stored in encrypted form and deleted in accordance with Section 10 or immediately upon request.

Before enabling voiceprinting for a Child, the User confirms that they are the Child's parent or legal guardian, or have obtained the consent of the Child's parent or legal guardian, and, where required by applicable law, we obtain separate, explicit opt-in confirmation before the feature is enabled. Voiceprinting is off by default until enabled. It can be disabled at any time in App Settings, after which the associated voiceprint is deleted.

 

2.4 No Behavioral Advertising From Voice or Transcript Data

Transcripts, voiceprint-derived data, and any other content generated through a voice interaction are never used to build an advertising profile of the speaker or to serve targeted or behavioral advertising based on that data.

 

3. Information We Collect

 

3.1 Information We Collect From the User

• Account Information: name, email address, password, and (optionally) phone number, used to create and secure the User's Account.

• Billing Information: if the User purchases a subscription, payment details are collected and processed by our third-party payment processor; we do not store full payment card numbers.

• Verification Information: information used to verify that the User is an adult and, where applicable, is the parent or legal guardian of a Child whose information will be processed through the App, consistent with Section 6.

• Communications: information provided when contacting customer support or responding to surveys.

 

3.2 Information We Collect About a Child or Other Individual

• Profile Information: a first name or nickname, an avatar, date of birth, gender, and location/language preference, entered by the User and editable at any time. We do not require a Child's full legal name or home address, unless the User chooses to provide it for a specific, disclosed purpose.

• Voice Transcripts: text transcripts of voice interactions, as described in Section 2. No audio recordings are retained.

• Voiceprint Data: solely where the User has opted in on behalf of a Child or other individual, as described in Section 2.3.

• Usage and Activity Data: in-app activity such as completed activities, results, time spent, precise location, and in-app choices, used to personalize the experience and generate reports for the User.

• Content Generated Through the App: such as summaries, insights, or transcripts created within a profile, stored to enable the feature used and not shared publicly by default.

• Device and Technical Information: device type, operating system, unique device identifiers, general (non-precise) location such as country or region provided by the user or inferred from IP address, and diagnostic/crash logs. We do not collect precise geolocation relating to a Child.

 

3.3 Information We Do Not Knowingly Collect

Unless the User has affirmatively provided it and it is necessary for a specific feature, we do not knowingly collect, for a Child: full legal name, home address, government identification number, contact list, or persistent identifiers used for cross-context behavioral advertising.

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4. How We Use Information

• To operate, provide, and personalize Aiki's features, including meaningful and personalized suggestions described in Section 2.3.

• To allow the User to create, manage, and monitor profiles within their Account, including viewing activity reports.

• To verify the User's identity and, where applicable, their status as a parent or legal guardian, in accordance with Section 6.

• To maintain the safety, security, and integrity of the Service, including detecting fraud, abuse, or content that may put a Data Subject at risk.

• To provide customer support and respond to inquiries.

• To improve speech-recognition accuracy using de-identified or aggregated data, where permitted under Section 6 and applicable law.

• To comply with legal obligations, respond to lawful requests from public authorities, and enforce our Terms and Conditions.

• We do not use personal information relating to a Child for behavioral advertising, to build a profile for purposes unrelated to the Service, or for any purpose incompatible with providing the App, except with separate, verifiable consent from the Child's parent or legal guardian.

 

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing (for example, under the EU/UK GDPR or comparable data protection laws), we rely on the following:

• Consent: for voiceprinting, optional profile fields, and any processing beyond what is strictly necessary to deliver a feature the User has requested. Consent may be withdrawn at any time.

• Performance of a Contract: to create and administer the User's Account and deliver the subscribed Service.

• Legitimate Interests: for security, fraud prevention, and service improvement, carried out without overriding the fundamental privacy interests of any Data Subject, and never for behavioral advertising based on a Child's data.

• Legal Obligation: where we must retain or disclose information to comply with law, including requests from courts, law enforcement, or regulatory authorities.​

 

6. Consent for Processing a Child's Information

Before we collect, use, or disclose personal information relating to a Child beyond what is necessary to operate the App on a limited basis, we require confirmation — and, where required by applicable law, verifiable consent — from the Child's parent or legal guardian, obtained through in-app consent flow and/or email plus additional confirmatory steps, used only where the data collected is for internal use and not disclosed to third parties; or as required by the applicable legal standard in the relevant jurisdiction (see Section 13).

The User is responsible for ensuring that any consent required from a Child's parent or legal guardian has, in fact, been obtained before enabling a feature that collects that Child's personal information.

 

7. How We Share, Disclose, and Transfer Information

We do not sell personal information relating to a Child, and we do not share it with third parties for their own independent marketing purposes. We may share information as follows:

• Service Providers: vendors who host our infrastructure, process payments, provide customer support tooling, or provide speech-to-text processing, bound by contract (a Data Processing Agreement) to use the data only to provide services to us.

• The User: activity reports, transcripts (where enabled), and usage summaries relating to a profile are made available to the User who manages that profile within their Account.

• Legal and Safety Disclosures: where required to comply with law, respond to lawful requests from public authorities, protect the rights, property, or safety of a Data Subject or others, or investigate suspected abuse or fraud.

• Corporate Transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to the successor entity honoring the commitments in this Policy or providing prior notice and an opportunity to delete the relevant data.

• Aggregated/De-Identified Data: information aggregated or de-identified such that it can no longer reasonably be used to identify any individual.

 

Our current categories of third-party service providers are summarized below:

 

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8. Cookies, SDKs, and Similar Technologies

Aiki does not use third-party advertising cookies, tracking SDKs, or persistent identifiers to serve behavioral advertising based on information relating to a Child. We may use strictly necessary, first-party technologies to remember settings, maintain login sessions, and measure aggregate, non-personalized app performance (e.g., crash analytics). Areas of the App used primarily by the User for account or billing purposes may use standard analytics and marketing cookies, disclosed and, where required, subject to consent through a cookie preference center.

 

9. International Data Transfers

We and our service providers may operate in multiple countries. As a result, personal information may be transferred to, stored in, and processed in a country other than the one in which the User or a Child resides.

Our primary hosting locations are in Europe, North America, and Asia. Where a User has specified a country of residence within one of these regions, we will generally host and process that User's and the associated Child's personal information in the corresponding regional deployment (for example, Users who specify a country in Europe will generally have their personal information hosted and processed in our European deployment). However, limited cross-border transfers may still occur where necessary to provide the Services, including for security, technical support, infrastructure management, disaster recovery, legal compliance, or where otherwise required for the purposes described in this Privacy Policy.

Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum (or other approved UK transfer mechanism), or an applicable adequacy decision, as appropriate. Where we transfer personal information subject to a data localization or cross-border transfer requirement under other applicable law (for example, India's Digital Personal Data Protection Act), we take the additional steps required under that law before transferring the information and implement appropriate supplementary safeguards, including encryption in transit and at rest.

 

10. Data Retention and Deletion

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A request for earlier deletion of any Data Subject's personal information may be made at any time as described in Section 12; we will comply within the timeframe required under applicable law, subject to narrow exceptions such as an active legal hold.

 

11. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption of voiceprint data and transcripts in transit and at rest, role-based access controls limiting employee access to Data Subject information on a need-to-know basis, and periodic security testing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting a Data Subject's information, we will notify the affected User and, where required, relevant regulators, without unreasonable delay and in accordance with applicable law.

 

12. Your Rights, and Rights You May Exercise for a Child

Subject to applicable law, a User may, on their own behalf, and — where the User is the parent or legal guardian, or has the requisite legal authority — on behalf of a Child:

• Review the personal information collected;

• Request correction of inaccurate information;

• Request deletion of personal information, including any transcripts or voiceprint data;

• Withdraw previously given consent for usage of specific features (e.g., to voiceprinting) at any time, on a going-forward basis;

• Request a copy of the information in a portable format;

• Only where permitted and required by applicable law, nominate another individual to exercise these rights in the event of incapacity; and

• Lodge a complaint with the relevant data protection authority in their jurisdiction (see Section 13 for region-specific detail, and Section 16 for our contact details).

Requests may be submitted to support@aikiglobal.com. We may need to verify the requester's identity, and where applicable their authority to act on a Child's behalf, before fulfilling a request. We do not charge a fee for reasonable requests and will respond within the timeframe required by applicable law (generally within 30 days).

 

13. Jurisdiction-Specific Provisions (Global Map)

Because the App may process personal information relating to a Child, data protection laws relating to children's personal information apply in different ways across jurisdictions. The table below identifies which section of this Policy is designed to satisfy which law, and briefly explains how. Where a conflict exists between this table and mandatory local law, local law controls, and we apply the more protective standard.

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14. Supplemental Notice for Residents of Certain U.S. States

If you reside in a U.S. state that has adopted comprehensive privacy legislation (including California, Colorado, Connecticut, Virginia, and others), the following additional disclosures apply:

• We do not "sell" personal information relating to a Child, and we do not knowingly "share" it for cross-context behavioral advertising.

• You have the right to know the categories of personal information collected, correct inaccurate information, delete personal information, and receive a portable copy, as described in Section 12.

• We will not discriminate against you for exercising these rights.

• You may designate an authorized agent to exercise these rights on your behalf, subject to identity verification.

• To exercise these rights, contact support@aikiglobal.com. We aim to respond within 45 days, extendable by an additional 45 days where reasonably necessary, with notice to you.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change — such as a change to the purposes for which we use a Child's information, or a new category of information collected — we will notify Users by email and/or an in-app notice, and, where required by law, we will obtain renewed consent from the relevant parent or legal guardian before the change takes effect. The "Last Updated" date at the top of this Policy indicates when it was last revised.

 

16. Data Protection Officer / Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold, please contact our Representative/Data Protection Officer at:

• Email: support@aikiglobal.com

• Postal Address: Aiki Innovations Private Limited, Plot No. 77, JBR Tech Park, 6th Rd, Whitefield, EPIP Zone, Whitefield, Bengaluru, Karnataka 560066, India

 

These Terms, and any dispute arising out of or relating to them or the Service, shall be governed by the laws of India, without regard to conflict-of-laws principles. Subject to the mediation/arbitration provisions below, the courts of Bengaluru, India shall have exclusive jurisdiction, provided that nothing in this Section limits a Parent's non-waivable right, under certain jurisdictions, to bring a claim before a local court or regulator concerning a child's personal data.

Where the Parent is located outside India and mandatory local consumer-protection or children's-privacy law grants additional dispute-resolution rights (such as a right to bring a claim in local small-claims court, or to invoke a domestic arbitration/ombudsman scheme), those mandatory rights are not displaced by this Section.

Prior to initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation by providing written notice of the dispute to the other party, followed, where the dispute is not resolved within 30 days, by mediation or arbitration in accordance with the Arbitration and Conciliation Act, 1996, seated in Bengaluru, India, conducted in the English language, with a sole arbitrator appointed by mutual agreement of the parties. This clause does not apply to claims that qualify for resolution before a consumer forum under the Consumer Protection Act, 2019, which the Parent may pursue instead if eligible.

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Last Updated: 24 July 2026

Effective Date: 24 July 2026

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